When comparing an alternative Medicare Advantage plan, which of the following must you not use to describe benefits of the new plan?

When comparing an alternative Medicare Advantage plan, which of the following must you not use to describe benefits of the new plan?

• A. No two plans are the same, so let's be sure you enroll in the plan that best meets your needs
• B. The new plan includes transportation to appointments
• C. The new plan offers an over‑the‑counter debit card
• D. The new plan covers your prescribed medications

Answer: (A)

In Medicare Advantage plan communications, you must describe a plan’s benefits accurately and avoid broad, universal comparisons between plans. The statement that “no two plans are the same” is a sweeping claim about all plans and implies a universal best choice or a guaranteed difference that cannot be reliably asserted for every situation. Because it can mislead or oversell differences, it isn’t appropriate to use when describing the benefits of a specific plan. Describing actual plan features such as transportation to appointments, an over-the-counter debit card, or prescription drug coverage is appropriate because these are concrete, verifiable benefits that a plan may offer. You can help a beneficiary compare plans by outlining the specific benefits that are actually included. In short, stick to plan-specific, verifiable benefits and avoid broad, comparative claims about all plans.

In Medicare Advantage plan communications, you must describe a plan’s benefits accurately and avoid broad, universal comparisons between plans. The statement that “no two plans are the same” is a sweeping claim about all plans and implies a universal best choice or a guaranteed difference that cannot be reliably asserted for every situation. Because it can mislead or oversell differences, it isn’t appropriate to use when describing the benefits of a specific plan.

Describing actual plan features such as transportation to appointments, an over-the-counter debit card, or prescription drug coverage is appropriate because these are concrete, verifiable benefits that a plan may offer. You can help a beneficiary compare plans by outlining the specific benefits that are actually included.

In short, stick to plan-specific, verifiable benefits and avoid broad, comparative claims about all plans.